Role Overview
This role is to be based in London or Horsham on a hybrid basis. We're looking for an End User Image Specialist to take ownership of our evergreen processes, application lifecycle, and vulnerability management across our global environment. If you thrive in a hands‑on technical role where you can influence standards, drive simplification, and ensure users have a seamless experience - this could be your next career move. You'll make an impact by:
* Manage the full evergreen process to ensure Windows devices stay secure, compliant, and up to date.
* Package, patch, and deploy OS and software releases across the Modern Workplace environment.
* Lead vulnerability management, including zero‑day response and alignment with CISO policies.
* Oversee the full application lifecycle from request to retirement, including rationalisation.
* Work with internal teams, external vendors, and Software Asset Management to ensure standards and compliance.
* Support ITSM processes, project delivery, and contribute to governance forums as required.
* Identify opportunities to improve processes, reduce complexity, and simplify the application estate.
* Experience in Modern Workplace or end‑user computer environments.
* Deep knowledge of Microsoft technologies, including: SCCM, Intune, Microsoft Defender for Endpoint, O365/M365, Windows 10/11
* Good understanding of application lifecycle management using Microsoft toolsets.
* Experience working with outsourcing partners and multiple software vendors.
* Awareness of technical governance and practical service management processes.
* Positive decision‑maker with leadership capability.
* Ability to identify, assess and manage risk.
* Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
* Shape the future: We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us: We're customer‑driven, community‑focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
* Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
Benefits
* Annual discretionary bonus
* Up to 11% pension contributions
* Hybrid working + flexible hours
* 25 days annual leave + bank holidays + buy/sell options
* Health & wellbeing + virtual GP
* Career development and mentoring
* Inclusive culture + employee networks
* Share investment options
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