Overview
MAC Boots Reading - Counter Lead 37.5hrs/5 days
Role based at The Estée Lauder Companies Inc. primarily focused on driving sales turnover and market share while remaining consumer focused.
Responsibilities
* Reflect a credible and professional Brand image to all internal and external consumers at all times
* Maximise sales through selling, providing excellent service and retail standards
* Contribute to efficiencies through adhering to store/Brand/Company procedures and guidelines
* Understand daily/weekly targets
* Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
* Keep up to date with competitor activities and missed opportunities
* Engage with social media opportunities to drive the business, protect and enhance the Brand image
* Deliver the Brand Strategy, ensuring the delivery of an effective local plan
* Plan and implement local marketing and events initiatives, aligned to Retailer activity
* Deliver excellence in execution of service with measures to continually improve service levels
* Be an Ambassador for the Brand — lead the way to ensure Brand values are represented
* Manage refunds and complaints in line with Company guidelines, informing the Area Manager where appropriate
* Use digital tools to keep knowledge up to date
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
* Develop up-to-date knowledge of product to ensure an industry-leading experience and product relevance
* Plan to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
* Review retail standards daily to maintain required standards
* Ensure deliveries, stock movements and related administration are completed within agreed Company timeframes
* Ensure auditable processes and administration are actioned to Company guidelines and address risks
* Fulfilling information requests accurately within deadlines
* Minimise stock loss by following Company Security Policies and Procedures
* Create and maintain a safe working environment for consumers
* Ensure health and safety responsibilities achieve an acceptable audit grade
Qualifications
* Experience in a fast-paced retail and/or consumer-facing environment
* Ability to drive self-development
* Commercial understanding and awareness of industry
* Effective communication, organization and prioritization skills
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Design, Art/Creative, and Information Technology
* Industries: Personal Care Product Manufacturing
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