Enforcement case officer

6 months contract with a Local Authority Job Title: Enforcement Case Officer Location: Telford Depot, Newport (with potential travel to other Council locations) Job Purpose To provide high-quality administrative and operational support to the Waste Education and Enforcement Team, ensuring the efficient management of enforcement processes, case records, and communication. The role is integral to maintaining accurate documentation, supporting compliance with Council procedures, and enabling effective waste education and enforcement activities. Key Responsibilities 1. Administrative & Case Management Support Maintain and update accurate case records and documentation in line with Council procedures. Support enforcement workflows by processing case files, notices, and correspondence. Manage document management systems, ensuring records are auditable and up to date. Assist with data input, validation, and reporting activities. 2. Customer Service & Communication Handle customer enquiries via phone, email, and written correspondence in a professional manner. Respond to queries from members of the public efficiently, courteously, and calmly. Support clear communication within the team and with external stakeholders. 3. Data, Reporting & Compliance Produce reports and maintain accurate data records to support team operations. Ensure compliance with internal procedures, policies, and audit requirements. Assist in preparing documentation for internal and external audits. 4. Financial & System Support Process invoices, payments, and financial notifications using relevant finance systems. Support the use and maintenance of databases, spreadsheets, and software systems. 5. General Team Support Provide administrative support to Enforcement Officers and management. Assist in coordinating workloads and tracking case progress. Work flexibly to support team objectives and meet deadlines in a fast-paced environment. Experience & Skills Required Experience in an administrative role, ideally within a busy office environment. Experience with integrated record management systems. Strong IT skills, including Microsoft Office (Word, Excel, Outlook). Experience using databases and spreadsheets. Experience with finance systems or packages (desirable). Excellent communication and interpersonal skills. Ability to handle customer enquiries professionally and diplomatically. Strong organisational skills with the ability to manage multiple tasks. Ability to work independently and as part of a team. Methodical, accurate, and detail-oriented approach to work. Ability to work under pressure and meet tight deadlines. Qualifications Good general standard of education (e.g., GCSEs or equivalent). Relevant administrative or business support qualification (desirable but not essential). Additional Information Hybrid working available: 3 days per week based at Telford Depot, with up to 2 days remote working once training is complete. Working hours: 37 hours per week. Flexible working hours (start between 7:00am–8:00am, finish between 3:00pm–4:00pm). Role may require working from different Council locations as needed. Temporary contract for 6 months. Interviews will be held in person at: Telford Depot, Telford Street, Newport, NP19 0ES, United Kingdom. We work on bi-weekly payment schedule. The role closes 19 th Jun, apply ASAP