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Retail Customer Advisor (Shrewsbury) - 12 hours, Shrewsbury
Client: Three UK
Location: Shrewsbury, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5bbe7e763bca
Job Views: 5
Posted: 19.08.2025
Expiry Date: 03.10.2025
Job Description:
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.
Key Responsibilities:
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalized solutions for customers with mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications:
We seek individuals eager to 'wow' our customers by demonstrating how technology can transform everyday moments. Key qualities include:
* Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team, contributing positively.
* Problem Solving: Resourceful and proactive in resolving inquiries and challenges.
Full training will be provided, so prior product knowledge isn't necessary. Ambition and willingness to learn are most important.
Join a business that invests in your talent, supporting your growth, confidence, and career development beyond the Customer Advisor role.
Additional Information:
We value our people and foster an inclusive culture that supports and inspires. We offer a competitive package including:
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
Retail benefits include:
* A Tastecard membership
* Uber credit
* Discounts across retailers, activities, gyms, and health clubs via Perks at Work
* Opportunities to win monthly and annual awards
Reasonable Adjustments:
We support candidates with adjustments during the interview process. For assistance, contact the recruiter or email [emailprotected]
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