Helpdesk Administrator
Contract: 3 Months
Location: Winsford, UK
Job description
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
* Answering incoming calls and emails from clients, subcontractors and engineers
* Logging and managing maintenance jobs accurately via the helpdesk system
* Liaising with engineers, subcontractors, and suppliers
* Raising, sending, and following up on quotes
* Providing updates to clients and managing job progression from start to finish
* Escalating urgent or overdue issues appropriately
* Maintaining clear and accurate records
* Preparing basic reports
* Monitoring and managing SLAs and KPIs where deadlines are at risk
* Triaging incoming requests to ensure they are logged with the correct priority
* Dealing with invoicing
* Updating client portals and systems in line with contractual requirements
About you
* Previous experience in a helpdesk, facilities, maintenance, or customer service role
* Confident telephone manner and professional written communication
* Strong organisational skills with good attention to detail
* Able to prioritise workloads and manage multiple tasks
* Comfortable using IT systems such as Outlook, job management systems, excel etc
* Calm under pressure and able to deal with challenging situations professionally
What we offer
* Stable role within the company
* Supportive team environment
* Training and development opportunities
Why you'll love it here
At EQUANS, you'll be joining a supportive team where your work truly matters. You'll help keep essential operations running smoothly, be part of a positive workplace culture, and gain exposure to a wide range of processes and people. It's a role where you can grow, make an impact, and build a long‑term path within a global organisation.
What happens next
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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