We are looking for a security officer to join our security team. The Longleat security team provides a safe and secure environment for our staff, visitors, and House collection 24 hours a day, with a focus on providing a warm welcome to guests whilst helping to deter crime and de-escalate confrontational situations. Key Duties To liaise with colleagues at all levels on security issues across the Estate To maintain a friendly and supportive approach to solving issues To ensure security issues are dealt with calmly and efficiently with minimal disruption to the on-going business and our customers To actively support our colleagues and customers in the event of lost persons and lost property To provide rapid support for both colleagues and customers when requested To communicate clearly, courteously and effectively with all radio users To positively support the company’s growing cooperate identity, to liaise with other departments in delivering functions and events and to provide out of hours security for these as directed by your line Manage To meet, and exceed the Company’s customer service charter. To provide initial security advice and guidance to other teams when requested To openly respond to customers’ non-security needs when approached, providing a friendly and helpful attitude To communicate clearly, courteously and effectively with all customers, resolving all concerns and questions satisfactorily and when required, discreetly. Security Duties Include But Are Not Limited To Monitor CCTV, operate CCTV cameras and associated equipment, alarms, road barriers and House entry in compliance with legislation and ensuring usage in a safe and professional manner Monitor park cameras and alert external security where required Maintain logs of all visitors, incidents and any other required records Oversee contractor movement to the estate Minimalize potential security threats through patrolling Carry out pre-defined routines, taking personal ownership of issues whilst acting within strict guidelines for responses and behaviours Respond to alarm situations in the house in a timely manner Highlight and advise other departments on potential security risks You Will Have Proven security industry experience SIA security licence A full valid UK, clean, driving licence Key Competencies For The Role Are Self- sufficiency in working remotely and without direct supervision, with a can do attitude. Computer literate with good working knowledge of M.S Word and Excel Willing to work on a variable shift pattern of 12 hour night shifts, with some short notice shift changes Able to demonstrate a proactive approach to problems as they arise, ensuring they are followed through to a positive conclusion Effective team player, with the ability to share information and workload Confident and authoritative demeanour, whilst still maintaining a customer focused approach Energetic, friendly, and enthusiastic, also physically fit to meet the physical demands of the role Excellent communication skills, both written and oral, with the ability to listen and communicate at all levels, using language, eye contact and body language appropriately and effectively. Analytical and methodical approach to problems Able to act quickly and decisively and to work under pressure to meet deadlines Reliable and punctual A Little About Us At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus and boat. With a core business of around 1 million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime. Our values At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work. Why join the Longleat team? In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break. We offer a range of attractive benefits that include; 21 days holiday inclusive of bank holidays (based on shift pattern) Unlimited free entry to Longleat for our employees Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata 50% off Annual passes for Friends and Family Discounts on food and beverages and retail merchandise 20% off VIP Experiences, 10% off Accommodation Discretionary bonus scheme Employee Assistant Programme Employer contributory pension scheme Life assurance scheme Perks at work Range of flexible working schemes Great progression opportunities available. Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW) Sounds great! How do I apply? If you are interested in this role, please apply online. Interviews will take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received. No agencies please.