Roles & Responsibilities
To provide a professional, effective and organised client reception. To provide assistance to the veterinary nurses in the care of our patients and general maintenance of the surgery premises.
Main Duties
1. Greet clients with a smile and engage in small talk to put clients at ease, respond effectively to client enquiries via the telephone or in person and relay accurate messages to other staff.
2. Make client appointments, book ops, process enquiries, requests and messages. Create new client files, update and monitor existing files, keep computer records up‑dated.
3. With the help of senior members of the reception team, organise veterinary appointments and liaise with the vets to ensure the day runs as efficiently as possible.
4. Be aware of worming and vaccination policies. Accurately assess client needs and offer appropriate services or products, liaising with the vets and nurses as required. Pass on queries to other members of staff when they fall beyond the limits of your knowledge.
5. To support stock control within the practice to ensure that products are used in a timely and efficient manner.
6. Take payments at time of sale to prevent debt from being generated, having the ability to call clients after their visit if they have not paid or monies are outstanding which will include issuing statements and reminders to clients according to set protocols.
7. General clerical duties including ordering stationery, photocopying and sending faxes, dealing with the mail and reminders as required.
8. In the absence of your practice’s nominated insurance administrator, you may be required to process claims. Full training and support will be given in order to process insurance claims according to set procedures.
9. Complete all daily and weekly financial tasks and records which includes cashing up and banking procedures.
10. You will be required to provide care to our patients under the instruction of a Registered Veterinary Nurse or Veterinary Surgeon.
With the appropriate training tasks may include:
Patient Care Tasks
* General Care
* Feeding
* Exercising
* Restraining patients
* Medicating patients topically / orally / and via the subcutaneous route
* Completing hospital sheets and writing up notes
* Ensure high levels of cleanliness and hygiene in all areas of the practice, at all times
* Assist Veterinary Nurses and Veterinary Surgeons
* Operate computer systems as directed, to access patient records, update records, generate invoices and day‑to‑day procedures
* Observe and monitor in‑patients
* Supply products according to training and authorisation by a suitably qualified person (SQP)
* Assist the veterinary nurses and veterinary surgeons with administrative duties such as replacing theatre and prep stock as requested
* Preparation of theatre kits including cleaning and packaging, autoclaving drapes and swabs
Additional Notes
Dependent upon suitability and academic qualifications held, animal care assistants may be required to undertake the veterinary care assistance qualification (VCA).
To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the management team.
Job Details
This is a temporary role to be delivered via a Fixed Term Contract which is expected to be required for six to twelve months. Car parking is available at the practice. This is a full‑time role working an average of 37.5 hours per week, to be worked on a rota between 8:30 am to 6:30 pm Monday to Friday and includes working 1:4 Saturdays working 1 pm to 4 pm. The job holder is also required to work up to two Bank Holidays per year at our Beech House Vet Centre in Warrington.
Holiday entitlement is 30 days per year (including Bank Holidays) with the opportunity to buy up to an extra 10 days or sell 2 days per year.
Benefits
Benefits include a workplace pension scheme, uniform, enhanced family friendly benefits, colleague pet discounts and life insurance at 1 × annual salary.
We also offer Healthshield benefits which cover the everyday health needs of our teams by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP Surgery and Employee Assistance Programme (EAP).
We also offer the opportunity to take a paid day to volunteer elsewhere for a charity once a year. A CPD allowance is in place based on 1 day and £250 per year for full‑time staff.
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