Are you looking for a role with variety, responsibility, and teamwork at its core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment?
Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.
They are recruiting for a role as Part Time CustomerService & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.
Essential Information:
Part-Time role, 25 hours a week across 5 days (could consider 4 days), working 0930-1430 Monday to Friday.
Holiday - 22 days (FTE), plus bank holidays (per full holiday year).
Office Based - Lowestoft (Suffolk).
Salary - £23k - £28k (FTE - Pro-Rata for Part-Time)
Key Tasks will include:
* Arrange our engineers to attend service calls on customers units where required
* Arrange correct service components in relation to service calls
* Provide technical support to the customer
* Provide technical support to the service engineers
* Fulfil customer requests
* Maintain our NAV system closing service calls / process the relevant paperwork
* Use our Salesforce system on a day-to-day basis
* Good communication and reporting with team, service providers, and overseas partners
* Process incoming sales orders and sales return orders
* Check sales orders on NAV system for accuracy prior to confirmation to customer
* Follow Adandes customer journey process
You will need to:
* Have a "passion" for producing first class customer service
* Be Health and Safety focused
* Good communication skills with our team, customers, engineers, partners and managers.
* Show you are reliable and can work diligently
* Help develop a teamwork approach, whilst maintaining your individual responsibilities
* Demonstrate an in-depth knowledge of all Adande products
* Be reliable and diligent
* Create effective working relationships with service providers
* Provide good customer service with the customer in mind
* Be able to work as part of a team across multiple departments
* Be comfortable working in a high paced environment
* Ideally have basic Excel experience, although this is preferred but not essential
How to Apply:
If you are interested in this role and would like to learn more please attach your CV to the link provided.
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