Job Description Job Title: Hire Controller Location: Bolton Hours: Monday – Friday, 08:00 – 17:30 (1 Lunch) Salary : Up to £34,000 per year (dependent on experience) Benefits: Company pension 20 days holidays bank holidays Retail discounts & employee recognition awards Life assurance 24/7 employee assistance programme About the Role: Customer Service – It’s a People Thing Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit. As a Hire Controller, you’ll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you’ll support customers with their on-site service requirements – such as welfare units, portable sanitation, fencing, and other site equipment – guiding them through the full hire process from enquiry to off-hire and follow-up. You’ll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout. Key Responsibilities: • Handle inbound hire enquiries via phone, email, and online channels • Manage the full hire lifecycle from initial enquiry to off-hire and feedback • Build and maintain strong, long-term customer relationships • Identify opportunities to maximise hire revenue and upsell additional services • Liaise with internal teams to coordinate deliveries, collections, and service schedules • Resolve customer queries and issues efficiently and professionally • Maintain accurate records and ensure high standards of service delivery About You: • Previous experience in a customer service, hire desk, or sales support role • Confident managing inbound enquiries and processing orders • Experience within construction, site services, or the hire sector is advantageous • Strong communication and relationship-building skills • Able to work independently and collaboratively within a team • Highly organised with the ability to manage multiple priorities • Comfortable using Microsoft Office and learning new systems • Proactive, adaptable, and customer-focused in your approach About the Opportunity: You’ll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same. The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.