Location: Cambridge (CB25) Type: Permanent Hours: 9am - 5:30pm (Monday to Friday, 5-days in the office) Salary: £38,000 per annum Job Reference: 35840 As a Senior Repairs Administrator, you will play a crucial role in ensuring exceptional customer service and smooth operations within the repairs service. You will oversee the administration of repair and disposal services, manage customer inquiries and support external repair centres. The role will involve some overseas and UK travel so you will need to have a full, clean driving licence, own car and valid passport. Travel expenses will be paid. UK Security Clearance (SC) and NPPV3 clearance will be required for the role. Responsibilities * Manage day-to-day customer enquiries related to the repair services, providing clear and efficient communication * Administer inbound and outbound devices for repair or secure disposal, ensuring they are processed in line with agreed service levels and security requirements * Oversee the scheduling and delivery of secure device disposal services * Monitor and report on the throughput of the repairs and disposal services, identifying areas for improvement * Manage external repair centre contracts, providing support as the primary point of contact and carrying out audits to ensure compliance * Collaborate with other internal teams and external partners to drive continuous service improvements * Assist the manager in developing and...