Salary: £16,500.00 (Pro Rata & depending on experience) + benefits
Working hours: 22.5 hours per week
Duration: Permanent
Location: Billericay
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Credit Controller to join our DCR team in their Billericay office.
To provide credit control and admin support to the DCR and its regional office network, ensuring high levels of service are provided to our partners in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
* Achieve individual objectives and key performance indicators as set and agreed
* Reduction of overdue debtor balances
* Responsible for the day-to-day management of customer accounts including collection payments, payment chasers, finance set ups, and accounts queries
* Assist with administration relating to external and in-house direct debit schemes
* Provide direct customer contact through various means of communication
* Maintain a monthly ledger and diary system ensuring chasing by email/phone and escalations are processed in a timely manner
* Work collaboratively with all colleagues to deliver an exceptional client experience
* Ad hoc tasks as directed
* Support colleagues from all areas of the business as required
Knowledge, skills and experience
* Demonstrate our values of Fun, Supportive, Professional, working in Partnership, and Ambitious
* Confident and capable of building rapport over the telephone to provide an excellent client experience
* Ability to work in a regulated, compliant, and client-focused environment
* Organised, resourceful, deadline-driven, and supportive of the wider team
* Quality oriented with great attention to detail
* IT literate
* 2+ years as a credit controller
What we offer
* 28 days annual leave plus bank holidays
* Your birthday off
* Group Personal Pension
* Bonus scheme
* A holiday buy scheme
* An array of health and wellbeing benefits, company cash plan, income protection, and life assurance
* Enhanced sick pay and parental leave
* Support and funding toward study and professional qualifications
* Paid time off for volunteering
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow, and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history, and the diversity of what we do have enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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