A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few ‘bean-to-bar’ chocolate makers in the world, where we control every step of our chocolate production.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will provide support to the People & Culture (P&C) Department and our teams to achieve a consistent approach to our People practices and administration that ultimately support our purpose and values.
Key Responsibilities include:
General
1. Responsible for the end-to-end process for onboarding and offboarding employees into the People System
2. Preparing and issuing contracts of employment
3. Ensuring accurate Right to Work checks are carried out, investigating any rejections and escalating where necessary
4. Respond to queries in the P&C Email Inbox
5. Work collaboratively across the P&C team to provide effective administrative support and provide cover to the People & Payroll Co-ordinator
Recruitment
6. Support the Retail team with the end-to-end recruitment process for all retail roles focusing on management roles but supporting with non-management where needed.. This will include managing the tasks in Workday, posting on job boards, screening applicants and setting up interviews.
7. Resolving Store recruitment issues e.g. posting jobs on our careers page and job boards
8. Ensure excellent candidate experience for all candidates in the recruitment process from their initial application through to offer or rejection.
9. Manage the recruitment of seasonal casual workers
Systems
10. Support with Workday, ensuring data is correct and making changes where needed, ensuring our processes are running effectively and efficiently.
11. Support with Shopworks, ensuring data is correct and the integrations are running accurately and making changes where needed, ensuring our processes are running effectively and efficiently
Employee Relations
12. Support the People Advisor with note taking at investigation, disciplinary, grievance and flexible working meetings
13. Support Store Managers with early stage ER queries with guidance from the People Advisor
14. Support with the preparation of documentation for ER cases e.g. letter invites to meetings, outcome letters, preparing transcripts
What experience you’ll bring
15. Passionate about working in People & Culture with previous experience
16. Previous P&C experience within Retail or Hospitality
17. Able to build strong and real relationships across all levels within Lindt
18. Excellent attention to detail with good planning and organisation skills
19. Able to prioritise workload and work independently – can get things done!
20. Approachable personal style – able to demonstrate empathy when appropriate
21. Excellent stakeholder management skills and able to juggle multiple demands
22. Excellent written and verbal communication skills
23. A team player - willing to provide support to colleagues when required
24. Proactive and enthusiastic attitude
25. High levels of Integrity and professionalism – able to deal with confidential situations
26. Numerate, with good IT skills including Excel and Word
27. Previous experience of Database People systems e.g. Workday or similar
How you will be rewarded
Internal Level 1C
For the People Coordinator position, the salary range is £34,000 - £40,000. In addition, you will receive a benefits package including; bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, birthday day off and so much more!
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.
Where you’ll be based
This role is based in Richmond-Upon -Thames, London (Hybrid Working: in the office 60% and WFH 40%)
Requirements