Retail Store Manager
40 hour contract
Responsibilities
* Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works to inspire your team to follow.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability, and store presentation.
* Recruit, onboard, and train new team members, building a high performing, engaged team.
* Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
* Maintain compliance with health & safety, cash handling, and loss prevention policies.
* Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
* Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Qualifications and Skills
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning, and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient, and able to adapt to changing priorities.
* Experience in a high-volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training, and performance processes.
* Tech savvy with using back-office systems, EPoS Tills, emails and video calls.
Benefits
* 25% colleague discount and exclusive double discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family Friendly Leave – enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays.
* Stream – claim early access to 50% of your wages as you earn them.
* Can-Do Academy – grow your skills and career with instant access to further training and development in areas that interest you.
* Share Scheme – own a piece of The Works.
* 24/7 support for you and your family – partnership with the Retail Trust and Employee Assistance Programme.
* Healthcare Cash Plan – support everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Diversity, Inclusion and Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
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