Better places, thriving communities.
ROLE: Soft Services Manager
HOURS: 40 hours per week
LOCATION: The Shard, London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Manager who will oversee the delivery of contract soft services, including access control, helpdesk functions, and wider soft FM operations at this prestigious site.
Role Responsibilities:
• Ensure all soft services are delivered in line with agreed processes, completing regular audits with QHSE support.
• Manage directly employed personnel, ensuring HR, training and development practices are followed.
• Monitor the CAFM system to ensure KPI/SLA compliance and effective workforce deployment.
• Coordinate subcontractor activities, holding regular meetings and maintaining accurate records.
• Develop and improve soft service delivery processes while maintaining strong performance reporting.
Required Qualifications:
Applicants must meet the below‑defined requirements for the role.
• Ability to lead and manage multiple soft service teams.
• Excellent organisational, written, and verbal communication skills.
• Strong IT literacy, including Microsoft Office and Maximo system use.
• Professional, proactive approach with strong attention to confidentiality.
• Able to work independently, use initiative, and manage changing priorities.
What's in it for you?
• Join a trusted UK‑wide provider of building and workplace services.
• Work in a team known for quality, sustainability, and client satisfaction.
• Opportunities for growth, development, and career progression.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zeeshan Siddiqui at .