Patient Administrator (Bank)
Chaucer Hospital, Canterbury – part of Circle Health Group.
Bank shifts. Salary: £12.71 per hour. Shift flexibility required, both weekdays and weekends.
Responsibilities
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure the Circle Health Group best practice process maps are followed to provide an efficient, professional standard service to all patients, visitors, consultants and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* Manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any bookings received via email.
* Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
* Comply with all relevant mandatory training.
Requirements
* Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC, including software and data entry.
* Basic financial awareness.
* Previous administration experience essential; private healthcare environment beneficial.
* Ability to manage a busy workload and prioritise effectively.
* Previous front of house experience desirable with proven customer experience.
* Hospital experience desirable but not essential.
Salary & Benefits
Competitive hourly rate.
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