Seven Resourcing are looking for a Neighbourhood Officer to work in Gateshead. This position is initially for a period of 3 months and is paying between £12.80ph PAYE or £16.11ph Umbrella. This role is full time Monday to Friday 9am-5pm.
The role:
2 full-time posts available to cover admin, face to face enquiries and telephony duties - dealing with inbound calls as the first point of customers in relation to housing queries Housing experience not essential Telephony / call centre essential
Key Responsibilities:
To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards
To accurately process and reconcile income in line with the Council's financial guidelines and regulations.
To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations
To work with customers seeking rehousing, providing advice on housing options
To carry out interviews with customers and assist with home visits when required.
To encourage customers to access on-line services and promote digital inclusion.
To achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money.
To always promote and implement the Council's Equality Po...