Vacancy Salary £30,000 + Car Allowance £5,000 + Benefits
This is a Permanent, Full Time vacancy that will close in 18 days at 23:59 BST.
The Vacancy
The purpose of this role is to successfully manage our ParcelShop network within a specified territory through the professional selling of our Evri ParcelShop Services to prospective retailers in identified areas to increase coverage, products, and services.
The role includes the day-to-day performance management of these sites to ensure that a fantastic customer experience is achieved. This role is agile, so travel is required daily to maintain contact with the ParcelShops both within a defined territory and/or other areas within the UK if required. In this fast-paced role, we will give you the flexibility and autonomy to think both commercially and creatively to manage your territory, ensuring all ParcelShop parcels are handled with care and efficiency.
Key Responsibilities and Accountability
1. Ability to review and make continuous improvements using key reports and MI to drive service improvement with under-performing retailers, tracking achievements against agreed company KPI targets in the parcel journey.
2. Motivating and engaging ParcelShop Retailers to ensure a high standard of customer service that will improve overall customer and client satisfaction.
3. Ensuring safe health and safety practices are in place and that parcels are stored safely and securely.
4. Cost leadership and profitability control of the ParcelShop locations within the territory.
5. Accountable for the analysis of retailer data in line with retailer performance on the territory against company KPI targets, and taking responsibility for the retailers' performance within your territory.
6. Responsible for ensuring maximum awareness of the ParcelShop service through retailer training, positioning/updating POS, and promoting local retailer activity.
7. Accountable for the training of all ParcelShop processes and the correct use of Evri equipment within the stores in your territory.
8. Responsible for identifying opportunities to recruit new ParcelShop locations within a specified area, adhering to operational requirements.
9. Responsible for selling additional ParcelShop services where applicable to identified sites that meet the required minimum criteria to achieve targets.
10. Responsible for the accurate completion of all retailer administration documents such as business insurance and public liability within the territory.
11. Analyse and react to enquiry and claims data in line with retailer performance on the territory against KPI targets.
12. Maintain a regular visit cycle with the shops within your territory.
To be successful in this role, you will require the following…
Qualifications:
* Current UK driving licence
Knowledge & Experience:
* Previous experience of coaching, supporting, and motivating colleagues
* Problem solving and planning effective contingencies and solutions
Technical & People Skills:
* Customer-focused approach
* Ability to adapt to different styles and behaviours
* Competent in data interrogation and basic understanding of Excel
Impact & Influence
* Excellent influencing skills within and outside the organisation
* Takes ownership of issues and sees them through to resolution
* High levels of self-motivation/initiative
* Track record of adding significant value, increasing sales, and achieving performance targets
* High degree of commercial awareness with the ability to think strategically in a fast-moving and busy operational environment
What can we offer you?
We offer an excellent remuneration package with fantastic opportunities for progression, learning, and development.
This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive, and dedication to make your mark within our business?
If so, come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive, and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk, or a major retailer such as John Lewis, ASOS, or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops, and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation, and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious, and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Benefits include: free digital GP service, Wagestream access, free Will service, parcel discounts, Cycle to Work scheme, Life Assurance, Employee Assistance Programme, career progression, holidays, and flexible benefits.
Alternatively, please sign in with...
Published 13 days ago
Closing in 18 days
We value your privacy
#J-18808-Ljbffr