Service Delivery Manager
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Job Location: Southend
Job Salary: Up to £30,000
The Role
We’re looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations. You’ll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.
What You’ll Be Doing
* Coordinating and scheduling works across multiple client accounts
* Acting as a key point of contact for client queries and updates
* Supporting the delivery of services in line with SLAs and KPIs
* Managing job progress, updates, and completion records (WIP)
* Producing reports and ensuring accurate data is maintained
* Assisting with invoicing and general account administration
* Liaising with engineers, suppliers, and internal teams to keep everything on track
* Handling any issues or delays and keeping clients informed
What We’re Looking For
* Experience in a facilities’ coordinator or client support role
* Strong organisational skills and attention to detail
* Confident communicator with a customer‑focused approach
* Ability to juggle multiple tasks and priorities
* Good IT skills (Excel, Outlook, CRM systems ideal)
* Experience within facilities, maintenance, or service-based environments is a bonus, but not essential
Why Apply
* Clear progression into operations roles
* Supportive and collaborative team environment
* Exposure to key clients and real responsibility from day one
* Stable, growing business with long‑term opportunities
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