Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club, Middlesbrough Football Club and Rangers Football Club – just to name a few! Well, you’re in luck. We’re BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 30,000 five-star Trustpilot reviews and 150,000 happy customers so far, we’d say we’re doing a pretty good job. We’ve grown our product offering substantially since the beginning and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products, solar panel and battery storage systems and heat pumps. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond. We may seem bonkers about boilers but inside we’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone. What you’ll do Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner. Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues. Provide customers with accurate information about products and services ensuring a good customer outcome. Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service. Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer. Handle and manage through to a satisfactory resolution any emails from the customer service inbox. Adhere to all relevant legislation, industry regulations and Company policies and procedures. Who you are 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills Experience in delivering a right first-time good outcome for a customer Experience of working in a fast paced, vibrant and at times, pressured environment Familiar with owning a customer enquiry/complaint through to resolution Understanding of a positive customer experience Caring and compassionate nature Confidence in working on your own initiative as well as within a team environment. Driven to deliver a good outcome for customers GCSE (Or equivalent) Maths and English, with a g ood command of English for accuracy in written communication Patient and committed to excellence IT Literate Active listening skills Benefits We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. As part of the BOXT team, you’ll receive the following benefits: 30 days annual leave bank holidays Private Medical Cover* 4x salary Death in Service cover * Enhanced Family Friendly Policies Company pension Modern office with free on-site parking * After probationary period If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.