Front of House/Assistant Manager Marylebone Salary: £28,000-£32,000 A leading clinic in central London is seeking a dynamic and experienced Front of House Manager to oversee daily operations and deliver an exceptional client experience. This is a fantastic opportunity for a motivated individual with a background in clinical, beauty, hospitality, or wellness environments to take the next step in their career. Benefits: 12.5% commission on retail product sales 28 days holiday (including bank holidays), increasing with length of service Company pension scheme Gym membership Paid day off for your birthday Professional development and training opportunities Career progression and internal transfer opportunities Key Responsibilities: Oversee the seamless day-to-day running of the clinic, ensuring operational efficiency and high standards of presentation Deliver a premium client experience across all channels, managing bookings and promoting key services to maximise appointment value Lead, support, and develop a high-performing team, providing feedback and conducting performance reviews Manage staff rotas, assist with recruitment, and ensure adequate resource levels Handle client feedback and complaints, ensuring timely and professional resolution Conduct daily stock checks, place orders, and manage cashing up and revenue reporting procedures Collaborate with senior management to drive service and sales performance About You: Minimum 2 years' experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness setting Proven ability to lead and motivate teams, achieving operational and service excellence Strong client engagement and sales skills, with experience using booking and CRM systems (experience with Zenoti is advantageous) Excellent communication, interpersonal, and organisational abilities Confident in managing complex diaries, scheduling, and staff resources Results-driven, detail-oriented, and committed to continuous improvement IT literate, with proficiency in appointment systems and Microsoft Office If you are a proactive leader passionate about delivering outstanding client service and operational excellence, we would love to hear from you. Apply now to join a supportive team and advance your career in a thriving central London clinic This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.