Overview
Join to apply for the IT Services Manager role at Capita.
This role is hybrid with the requirement to be in the Portsmouth office a minimum of 2 or 3 days a week. Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.
The IT Services Manager will be responsible for managing IT service delivery which supports the delivery of Royal Navy training from a variety of IT providers including MOD Defence Digital, Capita and consortium partners including Fujitsu and Raytheon.
What you'll be doing
* Manage IT Providers: Oversee operational performance of IT partners and suppliers
* Manage work provided internally by Capita teams
* Ensure Contract Compliance: Ensure IT services meet the Royal Navy's contractual requirements under the SOR 3.1 SR6
* Support IT Modernisation: Collaborate with change teams to ensure new IT services are fit for purpose and maintainable
* Align IT with Business Goals: Understand Selborne's strategy to ensure IT services support operational and commercial needs
* Serve as the single point of contact for the Royal Navy, stakeholders, and IT providers on all IT operational and commercial matters
* Monitor and Report Performance: Manage service issues, ensure reporting against SLAs/KPIs, and support escalation during major outages
* Manage a small team
What we're looking for
Essential Skills/Experience/Qualifications
* Proven experience in IT Service delivery across a distributed supplier landscape including the implementation and ongoing use of ITIL
* Must have experience of delivering IT services in a defence/MOD environment
Desirable Skills/Experience/Qualifications
* Experience of leading/managing a small team
* Ability to manage a high demand workload and prioritise effectively in time-bound situations
About Selborne
Selborne is a wide scale, 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK, Fujitsu and University of Lincoln together with 14 other UK-based suppliers.
Our 'one team' philosophy is about collaboration and openness, key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design, modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navy's Training Management Group (TMG) as a single integrated team. Together, we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise - something we are proud to be part of over the coming years.
For further information please visit: Royal Navy education & training Selborne | Careers at Capita
What's in it for you?
* A salary of up to £55,000 depending on skills and experience
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* A discretionary annual bonus / car allowance or company car - if applicable
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
* Onsite, secure parking
* Catering facilities, Gym and shops onsite
What to do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We are committed to an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; please email reasonableadjustments@capita.com or call 07784 237318 to discuss any adjustments you may need during recruitment.
If you have questions not related to adjustments during recruitment, please email our Talent Acquisition team - CPScareers@capita.com
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