1st Line Microsoft Support Engineer | Remote £25,000 - £28,000 Depending on experience Work for a Microsoft Powerhouse, one of the Most Accredited and Awarded in the Country! They're a pure-play Microsoft Partner (5/5 Reviews on Glassdoor) With a culture that encourages exceptional development and hires from within “Great benefits and work environment, working with bright, enthusiastic people with a lot of experience in the sector. Hard work and ability are rewarded. Funded training and development are readily supported.” – Current Employee What makes this organisation exceptional? They are pure-play Microsoft Partner with core focus on Azure and M365 They work with a mixture of SMB customers through FTSE 100 enterprise level organisations – giving you mass exposure to work on all of Microsoft’s offerings They are a Microsoft Solutions Partner with 6/6 Solution Partner Designations! There isn't anything they don't do! They are MASSIVE on personal develop and career progression – They back people training/certs and have a strong culture of promoting from within. As a successful 1st Line Support Engineer / Service Desk you will have: Some prior experience in a 1st Line role previously for an MSP Working knowledge of Microsoft technologies including Azure, Office 365, Intune and SharePoint. Basic Active Directory knowledge Knowledge of server technologies including SCCM, WSUS, Hyper-V. Any certifications welcomed, Microsoft 365 & Azure Administrator Certificates etc (not necessary) A Customer Centric nature The mind set to always be learning Ability to work well as a key member of a close-knit team As the successful 1st Line Support Engineer you will: Be providing 1st line Support to End Users logging customer tickets Support on a wide range of Microsoft Products Effectively and efficiently manage critical incidents and you’ll build relationships to effectively work with your colleagues, to resolve issues. Essential Technical Skills: We are looking for someone with demonstrable technical ability in at least four of the following technologies: Office 365 (Exchange online, OneDrive & SharePoint etc) Azure IaaS/PaaS Microsoft Windows Server 2019, 2016 and 2012 R2and Microsoft Windows Desktop/Office Suite Application Virtualisation (RDS, AVD, Citrix etc) Microsoft Active Directory Microsoft SQL Server What’s in it for you? Private Health & Dental Care 1.5-hour lunch breaks for an exercise lunch once a week Cycle to work Scheme. 25 Days Annual Leave entitlement bank holidays (with 3 discretionary days at Christmas) Personalized training plans and technical professional development paid for. What to do next simply get in touch/apply here! Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.