Contract type: 2-year Fixed Term Contract – Full Time (37 hours per week) We have a vacancy for an experienced Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council; this role will focus on Adult Social Care debts. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and a passion for delivering high-quality service. Key tasks and responsibilities: Debt Management: Manage a diary of aged debts and proactively recover social care debts, e.g. residential care, respite and non-residential care charges, ensuring timely progression of debts through their recovery cycles. Correspondence Handling: Deal with communications from debtors and third parties via phone and email, handle interactions with vulnerable clients and their representatives, i.e. executors of estates. Dispute Management: Refer queries to the appropriate Council department for resolution. Proactive Communication: Make daily proactive calls regarding payment and recovery of debts, recommending Direct Debits and/or arrangements, settlement from estates, where appropriate. Debt Collection / Legal Action: Refer cases to local support services, Debt Collectors (and review their returns) or recommend legal action where appropriate. Write-Offs: Make recommendations for write-offs. Record Keeping: Record all recovery actions on the Council’s IT system, Aspien Debt Recovery. Compliance: Ensure all work complies with SLAs, regulatory, and audit requirements to support service delivery. Essential Skills and Attributes: Debt Recovery Experience: Prior experience is crucial, particularly outbound call recovery. Fluent English: Proficiency in both written and spoken English. IT Skills: Competence in Microsoft Word, Outlook, and Excel. Telephony Skills: Proven ability to communicate effectively, especially with vulnerable debtors. Self-Management: Confidence and professionalism in all interactions. Self-Motivation: Ability to work towards targets by prioritising and planning. Attention to Detail: Producing high-quality and accurate documentation. Flexibility and Adaptability: Being able to adjust in a changing environment. Team Collaboration: Work well within a team and have a willingness to assist team members when needed. Security vetting and checks: All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS). External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders). Internal candidates: An annual adverse finance check will be required. If you do not meet these requirements, your offer may be withdrawn.