Overview
Permanent post, 36 hours per week. Salary £23,850 - £31,996 per annum (DOE). Location – Livingston/Hybrid.
Role
Do you have a passion for helping others? Are you customer focused with good attention to detail? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Customer Care Assistant role could be for you!
This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at our office. You will be working within our Housing Management Team whose principal objective is to help our customers enjoy and maintain their homes.
Organisation
We are a small organisation however we make a big impact in the communities where our tenants live. At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can provide excellent customer service in alignment with our ‘WORKS’ ethos, we would love to hear from you!
Interviews and How to Apply
Interested? Salary £23,850 - £31,996 per annum (DOE). Location – Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy. For more information on our Hybrid Working Policy, and our 9-day fortnight trial, please email enquiries@almondha.org.uk.
What we offer
We offer a 36-hour working week over Monday to Friday. Currently with a 9-day fortnight in place, where every other Friday is a rest-day.
We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
Our pension scheme is active from the day you join us, and we contribute 10% towards it.
Notes
The closing date for applications is Monday 13 October 2025. Interviews w/c Monday 20th October.
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