Hybrid Customer Service Coordinator Location: Guildford (Office-based or Hybrid after probation) Salary: £27,000 - £30,000 DOE Contract: Full-time Team Size: 4 (within a 20-person office) Reports to: Sales and Marketing Manager About the Role As a Customer Service Coordinator, you will be the first point of contact for prospective residential clients, playing a pivotal role in shaping their experience. You'll work closely with the Sales and Marketing Manager and a small, dedicated team to help convert enquiries into successful outcomes. This is a great opportunity for someone with a passion for customer service and environmental interest. Key Responsibilities Handle incoming new enquiry calls and general office calls, allocating as needed. Respond to new email enquiries promptly and professionally. Guide potential clients through our free identification service. Provide tailored advice to residential clients to secure survey sales. Follow up on survey proposals to convert them into confirmed instructions. Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments. Draft standard residential management plans to support Consultants. Assist the Sales and Marketing Manager with research, data collection, and other tasks.What We're Looking For Experience: 2-3 years in customer service or sales support roles. Skills: Excellent communication and interperson...