Commercial Relationship Manager – Bristol, Cardiff or Exeter
Location: Bristol Broadmead; County: Bristol; Ref # 24602; Closing Date: 04-May-2026; Days in Office: c.2; Multiple locations: Bristol, Cardiff, Exeter
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Responsibilities
* Complete Annual renewals and Credit Applications.
* Process all EDD and High Risk ODDs and Requests for Information within the allocated timeframe, while also managing all low and medium risk ODDs relating to the team within the renewal dates.
* Process all Covenants and Conditions Subsequent as they fall due and raise concerns with Credit if covenants are not going to be met.
* Gather information from the customer; assess, analyse and interpret financial information such as financial statements, management accounts, and profit and loss statements.
* Develop and maintain key relationships with other departments such as Credit, Lending & Securities, Lending Operations, Financial Crime Risk & Controls and Regional Teams.
* Act with integrity at all times and set the tone as an advocate of Metro Bank, becoming a role model for the Large Trading Business Team and Metro Bank when dealing with customers, intermediaries and colleagues.
* Work with customers and new-to-bank customers, building relationships, spotting opportunities and delivering support and services.
* Deliver on personal financial performance objectives.
What You Will Need
* Build relationships with customers by understanding and supporting them with all their banking requirements, exceeding expectations.
* Be passionate about providing unparalleled levels of service and convenience for customers, while working and learning quickly in a fast paced, professional and dynamic environment.
* Demonstrate credit, analytical and numerical skills.
* Have knowledge of the commercial lending process from start to completion.
* Manage multiple responsibilities in a constantly changing environment with the ability to prioritise and negotiate constantly.
* Involve yourself in developing relationships both internally and externally across various seniority levels.
* Passion for our values and culture, with a keen interest in our commercial customers and offerings.
Benefits
* Competitive salary, discretionary annual bonus and a wide range of benefits, including a generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts.
* Training to ensure your success in this role and ample internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
* Hybrid working arrangements available to suit your role and home life, wherever possible.
Additional Information
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. If you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.
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