Salary: £38,000 - 78,000 per year Requirements: Proven Technical Writing experience within IT environments (EUC, identity, security, networking or cloud) Strong communication skills with the ability to simplify complex topics Experience using Confluence and publishing to SharePoint Online (or similar) Comfortable working in secure, fast-moving technical environments Active SC Clearance (transferable) Familiarity with Zero Trust principles (desirable) Knowledge of Zscaler, Okta, Microsoft Entra, Workspace ONE, Jamf Pro or Microsoft 365 E5 (desirable) ITIL / service management documentation experience (desirable) Responsibilities: Write and maintain service documentation, SOPs, runbooks and knowledge articles Document onboarding/offboarding processes and device lifecycle management Capture access and authentication flows (SSO, MFA, conditional access) Document troubleshooting and escalation paths Establish documentation standards (templates, version control, review cycles) Collaborate closely with SMEs and Test Service Managers Create diagrams using tools such as Lucidchart, Visio or draw.io Technologies: Cloud Confluence ITIL Microsoft 365 Security SharePoint Office 365 Android macOS Mobile Windows iOS More: We are currently recruiting for an experienced Technical Writer with Active Security Clearance (SC) to join our fast-paced End User Computing (EUC) and Zero Trust environment. This is an initial contract opportunity with strong potential to convert to permanent depending on performance and business needs. If you enjoy turning complex technical concepts into clear, structured, and user-friendly documentation, this could be an excellent fit. last updated 8 week of 2026