As an administrator you will be supporting the complaints team with day-to-day administrative tasks, some customer calls, logging new customer complaints, reviewing customer information to ensure accuracy of data against evidence. This is an excellent opportunity for someone interested in learning more about complaint processes and financial conduct authority regulation.
What you’ll be doing:
* Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
* Managing inboxes.
* Data entry.
* Details maintenance.
* Responding to or escalating customer queries where appropriate.
* Supporting with customer telephone enquiries.
What we’d like to see from your application:
* Experience in administrative roles.
* Confidence with accurate data entry.
* Strong oral and written communication.
* Great prioritisation and organisation.
Location: Remote.
The rate on offer: £140 a day via Umbrella.
Hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm.
Duration: 6 months with opportunity to extend.