Overview
Join to apply for the Field Service Engineer - Blackpool role at Balance Innovations, a Brink's Division.
Location: Field-Based
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
Salary: Competitive Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK’s Company)
What You’ll Do
* Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
* Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
* Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
* Accurately document all service transactions and keep detailed records of any repairs or replacements performed
* Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
* Conduct quality control checks to ensure that all repairs and replacements meet company standards
What You’ll Need
* Field Service Engineering experience with electro-mechanical systems
* ATM experience is ideal but not essential
* A drive to deliver on your daily calls, and fix things right first time.
* A valid UK driving licence (max 6 active points)
* A methodical, problem-solving mindset
* Clear, confident communication & customer service skills
* Willingness to travel and work weekends/holidays on rotation
* No live or spent, IVAs, or bankruptcies in the last 10 years
Standout Benefits & Perks
* Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
* Performance Bonus – discretionary based on calls and targets
* Company van, fuel, tools & fitted uniform provided – personal use allowed within HMRC guidelines
* 4-on / 4-off shift pattern – work-life balance
* Full training and ongoing development
* 22 days holiday, rising to 23 days after first anniversary
* Medicash private healthcare & wellness benefits
* Salary sacrifice pension scheme for higher take-home pay
* Life insurance – 4 x salary cover
* Company Sickness Policy (CSP)
* Group Income Protection – subject to qualifying criteria
* Strong career growth opportunities in a growing business
Company & Industry Context
We’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees.
#J-18808-Ljbffr