SL Networks, a trusted IT partner for SMEs and corporates worldwide for over 15 years, is offering an exciting opportunity for an IT Apprentice to launch their career in a dynamic and supportive environment. With a competitive salary of £24,000 per annum and the flexibility of hybrid working, this role provides the perfect balance of professional development and work-life balance. The successful apprentice will gain hands-on experience across a wide range of IT services, including network design and management, cybersecurity, AV solutions, and IT consultancy. Joining a company that values innovation, collaboration, and client trust, they will be supported to develop technical expertise while contributing to impactful, real-world projects. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: You will learn how to keep IT systems secure, including setting up firewalls, antivirus, passwords, and security updates. You will provide support to staff and clients by phone, email, online tools, and in person. You will develop problem-solving skills using tools to diagnose and fix IT issues. You will set up and upgrade computers, laptops, servers, and other equipment, as well as install software such as Windows and Office 365. You will use the companys ticketing system to log and track IT issues, learning how to prioritise and escalate when needed. You will build knowledge of computer networks, including wired and Wi-Fi connections. You will gain experience with cloud technologies such as Office 365, SharePoint, and virtual servers. You will also learn how to use simple scripts and automation tools to make IT tasks quicker and easier. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £24,000 per annum. Monday to Friday 9am-5pm. Flexible hybrid working available, 3 days on site 2 days at home, overtime may be required but you will get the time back in lieu. Training and development opportunities. Supportive team environment with flexible working options. Desired Qualities, Skills and Knowledge: Confident communication skills both written and verbal. Time management and organisation skills. A genuine interest in IT and a desire to build a career in the industry. Presentable and professional. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with SL Networks. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.