Job Description
Customer Service Specialist ***Global FMCG Category Leader***
Location: Near Slough – Hybrid working (3 days per week in the office)
Salary: £35,000 to £40,000 per annum dependant on experience + Bonus, Pension, Healthcare, Holiday & More
Join a fast-paced, global FMCG organisation as a Customer Service Specialist, where you'll play a pivotal role in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors. You’ll act as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.
Key Responsibilities:
1. Manage end-to-end order processing and resolve customer delivery issues.
2. Liaise with logistics operators to ensure timely, efficient deliveries.
3. Communicate stock availability and delivery updates to customers.
4. Handle enquiries, complaints, and returns in line with defined service levels.
5. Collaborate with National Account Managers, Demand Planners, and 3rd party logistics providers.
6. Support customer performance reviews and improvement i...