We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be part of a team of 3, responsible for delivering a high‑quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding. The role of Scheme Manager will include:
* Providing administrative support for the delivery of high quality and value for money housing services
* Assisting with part of the lettings process, including viewings, pre‑void inspections and key management
* Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
* Maintaining accurate records and managing extensive computer work efficiently
* Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements / safeguarding referrals
* Identifying and reporting potential repairs or faults at the scheme and monitoring them to completion
* Effectively managing low level anti‑social behaviour, which may include gathering relevant information to support this and managing the complaint process for the service area
* Previous experience working with older people or vulnerable client groups
* Excellent interpersonal and customer service skills to build strong relationships
* Strong time management skills and the ability to work independently in a fast‑paced environment
* Proficiency in Microsoft Office (Word, Excel and Outlook)
* A full, valid driving licence is essential due to travel requirements
* View more detail about what it's like to work for our organisation and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)
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