Category:
Retail Operations - Team Leader
About Us
At Costa Coffee, we aim to inspire the world to love great coffee. We embrace passion, energy, and teamwork to create memorable moments for every customer.
Role Overview
As a Barista Maestro (Team Leader), you will take on leadership responsibilities, including managing daily operations, stock, health & safety, and store marketing. Your focus will be on delivering exceptional customer experiences and motivating your team to prioritize service excellence.
Key Responsibilities
1. Lead shifts to ensure outstanding customer experiences
2. Utilize team talents to maximize sales
3. Train and certify new Baristas
4. Learn and promote new recipes and product ranges
5. Maintain high standards in product quality and service
6. Represent the brand positively and help enhance our reputation
Candidate Profile
We seek individuals passionate about coffee and people, with the following qualities:
* Reliable in opening and closing the store safely and punctually
* Experience in team leadership within a dynamic environment
* Supportive and responsible during shifts
* Innovative mindset to contribute ideas for store success
* Willingness to learn, proactive, and adaptable
* Flexible attitude to handle daily challenges
What We Offer
We value our team members and offer competitive perks:
* £12.50 per hour salary
* Free drinks during shifts and 50% food & bottled drink discount
* 25% discount in store via the Costa Discount App
* Free uniform during shifts
* Learning and development opportunities, including Apprenticeships
* Employee Assistance Program and Mental Health First Aiders
* Refer a Friend scheme with potential earnings of up to £200
* Cycle to Work Scheme
* Discounts through the Dream Beans portal on various retailers
Additionally, you will contribute to our Costa Foundation initiatives supporting education in coffee-growing communities.
About Our Company
Scoffs Group UK is the largest franchisee of Costa Coffee in the UK, operating over 100 stores across the South of England. We are a growing hospitality franchise committed to our people, with a partnership with Costa, the UK's leading coffee brand for 12 consecutive years. We foster an inclusive, collaborative, and transparent workplace where everyone can be their true selves.
Please note, this role is for a franchise-owned store, and hiring processes, salary, and benefits may differ from those for wholly owned Costa stores.
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