Sales & Bookings Associate
Location: Penrith
Contract: Permanent, Full-time
Salary: up to £30,000 per annum, dependent on experience
NXT Recruitment is working exclusively with a growing, destination-led business in Cumbria to recruit a Sales & Bookings Associate. This is a varied and engaging role where you will act as the first point of contact for guests and clients, guiding enquiries through to confirmed bookings while delivering a professional, welcoming experience.
This opportunity would suit someone polished, proactive, and organised, who enjoys working with people and takes pride in delivering excellent service. You’ll work closely with senior team members while also managing your own workload across sales, bookings, and customer support.
The role:
You will manage enquiries and bookings across accommodation, experiences, and corporate use, ensuring each interaction is handled with care, efficiency, and attention to detail. The role combines customer service, sales coordination, and administration, making it ideal for someone who enjoys variety and responsibility.
Key responsibilities:
• Respond to enquiries via phone, email, and online platforms
• Manage bookings from initial enquiry through to confirmation and follow up
• Build strong relationships with prospective guests and clients
• Prepare accurate quotes, proposals, and booking confirmations
• Maintain up-to-date records using CRM and booking systems
• Upsell additional services and experiences where appropriate
• Support viewings, visits, and sales activity as required
• Produce regular reports and maintain accurate sales data
• Work closely with internal teams to ensure a smooth customer journey
• Provide general administrative support to management and the wider team
About you:
• Friendly, professional, and confident communicator
• Highly organised with strong attention to detail
• Comfortable managing multiple enquiries and priorities
• Able to work independently as well as part of a team
• Previous experience in customer service, bookings, hospitality, or sales is beneficial but not essential
• Confident using IT systems, including booking platforms and standard office software
• Flexible to support busier periods, including occasional weekend work
What’s on offer:
• Permanent, full-time position
• Company pension scheme
• On-site parking
• Employee discounts
• Casual dress environment
• Opportunity to develop a long-term career within a growing and evolving business
If you enjoy working with people, staying organised, and being part of a customer-focused team, we’d love to hear from you.
Apply today or contact NXT Recruitment for more information.
NXT Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you agree to our terms, conditions, and privacy policy, which can be found on our website.