Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to make friendships that last a lifetime and create treasured memories for both you and our clients. Put simply, a job with Westmorland Homecare will probably be the best job you have ever had. We are looking for someone to join our Scheduling Team to help support our ever growing team. The role is based in our Lancaster Office, Monday to Friday, 9am-5pm. You will also be part of the on-call rota which involves taking the on-call phone home on some evenings and weekends. Being a driver is essential for the role. Everyone at Westmorland Homecare works in a way that enables us to deliver our values, in all that we do every day.
Kind – staff who are genuinely kind, caring and respectful Innovative – pioneering a fresh approach to homecare in our community Trusted – delivering safe, reliable, and consistently outstanding service Enriching – enabling all our clients to lead happy and fulfilling lives
Pay: £29,000.00 per year
Responsibilities
* Duties of the care coordinator responsible for scheduling include, but are not limited to: Answering incoming calls in a positive, happy, professional, unrushed, and pleasant manner making the caller feel important and special
* Ensure that all your clients care calls have staff allocated to undertake them
* Keep on top of the unassigned care calls
* Cover care calls for staff when sickness or other problems arise
* Keep continuity for clients and as small a team of regular Homecare Assistants as possible
* Never leave the office with care calls still unassigned for the next three days
* Do any care calls which you are unable to cover
* Support the Homecare Assistants to deliver the care in whatever way is required
* Deal with and action any day-to-day issues that arise in your client’s care
* Schedule any changes to existing client’s packages of care
* Proactively improve the schedules
* Proactively create better runs for Homecare Assistants and better hours
* Proactively reduce travel time and mileage for the Homecare Assistants
* Proactively improve continuity for clients by having their favourite Homecare Assistants most frequently
* Schedule new clients onto the system and input all their information
* Manage all holiday requests from Homecare Assistants and cover the calls
* Feed back to the Homecare Assistants and family to let them know about any actions you have taken
* Track your clients in hospital and ensure the schedules accurately reflect this
* Arrange introductions for Homecare Assistants going to a client for the first time
* Inform the Client Experience Coordinator and Care Manager if significant issues arise which requires a full formal service review rather than being just a day-to-day issue
* Build positive collaborative relationships with our partner organisations such as Occupational Therapists, District Nurses and GPs
* Ensure all our clients are happy and have a great experience of their care
* Contribute to staff retention
* Participate in a share of the on-call rota out of hours
* Promoting the good name of Westmorland Homecare in the community
* Any other activities that may be necessary to meet the needs of the business
Benefits
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Health & wellbeing programme
* Referral programme
* Store discount
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