Location: Wrexham Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH432543_1770593100 Posted: about 3 hours ago
IT Support Engineer - Onsite (Wrexham)
£150-£180 per day (Inside IR35)
Contract | Onsite | 3-5+ Years Experience
We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer-facing skills, excellent technical ability, and proven experience supporting users in a fast‑paced enterprise environment.
If you thrive in hands‑on support, enjoy tackling a wide range of technical issues, and have solid 2nd‑line capability, this role is for you.
Key Responsibilities
1. Provide 2nd Line onsite support to users, including VIP support
2. Deliver Windows OS installations, configurations, and deployments
3. Support tablet and device rollouts, including imaging, UAT, and end‑user handover
4. Administer Active Directory, user accounts, group policies, and Exchange support
5. Conduct Wintel administration, patching, WSUS management, and Windows Server support (2008/2012/2016)
6. Troubleshoot and support TCP/IP, DHCP, DNS, VLANs, and general network issues
7. Provide LAN support, basic network administration, and assist with CCTV infrastructure
8. Support Office 365, Outlook, and Microsoft Office applications
9. Assist with infrastructure upgrades, OS updates, and enterprise‑wide rollout projects
10. Work with ESX VMware, RDP, Citrix Presentation Server environments
Required Experience
11. 3-5+ years in an IT Service Desk or 2nd Line Support role
12. Strong customer‑facing and soft skills - confident supporting users face‑to‑face
13. Hands‑on experience with: Windows OS / Windows ServerActive Directory & ExchangeNetworking (TCP/IP, DHCP, DNS, VLANs)O365 supportDevice rollouts & hardware deploymentVMware / RDP / Citrix environments
14. Relevant certifications (MCP/MCSE) highly desirable