Appointee & Deputyship Officer Ref: SS07125 Salary: G5: £28,598 - £31,022 Full Time/Permanent post Does great customer service come naturally to you? Do you have experience in managing personal finances? Do you know what an Appointee and Deputy does? If so, we are looking for someone like you to join our friendly, supportive Client Welfare Services Team as an Appointee & Deputyship Officer. Client Welfare Services Team support clients who fall within the Adult Social Care directorate who are either vulnerable and/or have reduced capacity and require support to manage their own finances. You will be responsible for providing an efficient and effective financial administration support service for clients who fall within the Adult Social Care directorate. This will include being responsible for applying for and maximizing benefits, therefore a good understanding of the welfare and benefits system is essential for this role, however training will be provided. You will complete regular reviews of client’s finances, pay invoices and provide personal monies in a timely accurate manner. This will also include contacting providers such as utility companies, care providers, housing organisations, liaising with Adult Social Care colleagues and the client’s wider support network such as family and friends. The role requires excellent organisational and customer care skills with the ability to manage competing demands and workloads. Working for Walsall Council enables you to be part of an organisation which is proud to deliver a quality, customer-focused services. Continuous improvement is vital in Client Welfare Services, and we challenge ourselves to improve our services that make a real difference to people’s lives. If you can see yourself in this key role, we look forward to hearing from you! The closing date for applications is 19th April 2026 The interview date will be 30th April 2026 View: Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. [a name="_Hlk218852588"] At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults. Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.