Customer Services Team Manager Location: Stockport Pay Rate: £35,000 - £38,000 DOE Hours: Monday to Friday, 8.30am–5.30pm Priority Recruitment are pleased to be working with a respected, well-established business in the Stockport area who are looking for a driven and capable Customer Services Team Manager. This is a great opportunity to step into a hands-on leadership role within a supportive and collaborative organisation. This company prides itself on excellent customer care, a strong team culture and delivering high-quality support to its clients. What’s in it for you: Competitive salary based on experience Full-time, permanent position Supportive, inclusive team environment Opportunities to lead change and shape departmental performance About the Role: You’ll be leading a dedicated team of Customer Service colleagues, taking full responsibility for team performance, coaching and development, and day-to-day operations. You’ll be expected to drive efficiency and continuous improvement while ensuring top-tier service delivery. Key Responsibilities: Oversee the daily running of the department including administrative tasks and system processes Monitor case flow and resolve any operational issues swiftly Lead and motivate a team to meet or exceed targets Support business change and process improvement Provide regular 1-2-1 coaching, mentoring and performance reviews Produce and report departmental performance data Foster collaboration across business functions to meet goals Handle absence management, holiday approvals and wellbeing support The Ideal Candidate: Previous experience in a customer service leadership role A hands-on, motivational approach to team management Strong communication and coaching skills Comfortable driving change and performance improvements Organised, proactive and results-focused Ethical, client-focused and dependable If you’re a proven team manager who thrives in a busy customer service environment and is ready for your next challenge, we’d love to hear from you