Job Description
Role: On-site IT Support Engineer
Location: Client site + regional travel (On-site role)
Salary: £
Benefits: Company pension, training and certification support, varied client environments, career progression
Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.
This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.
What you’ll do
* Provide on-site IT support for a key customer, acting as the primary technical contact
* Deliver remote support to additional customers as part of the wider service team
* Diagnose and resolve hardware, software, and network issues across Windows environments
* Support user onboarding, device setup, and system configuration
* Maintain accurate documentation, ticket updates, and technical records
You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.
What we’re looking for
* Experience in IT support, service desk, or field engineering roles
* Strong knowledge of Windows operating systems and Microsoft environments
* Experience troubleshooting hardware, networking, and user issues
* Excellent communication and customer service skills
* A full UK driving licence and willingness to travel to client sites where required
The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.
Why join?
* Opportunity to become the trusted on-site engineer for a key customer
* Exposure to multiple client environments and technologies
* Supportive technical team and knowledge-sharing culture
* Training and professional development opportunities
?
Apply now to join a growing IT services team delivering reliable technology support to businesses across the region.