What we are looking for
We are looking for a passionate 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
What You Should Bring
* Good IT and problem solving skills in the following areas:
o Anti-Virus
o Disk Space
o Memory / CPU
o Office 365 Management
o General PC Issues
o VPN Issues
o Connectivity Troubleshooting
o Wi-Fi Troubleshooting
o Creating new users via Active Directory
o Service cancellations
o Completion of IT Solutions & Project Work
o PC/Workstation Installations
o Anti-Virus Installation
* Strong written and oral skills
* Confidence on the phone when dealing with clients
* A passion for IT and to learn and develop within our supportive team
* Excellent Customer Service skills
* Experience working in the outsourced IT support industry
* Full UK Driving licence as some of our work is off-site
Some Specifics Of The Role
You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy and have the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly, applying intelligence and broader understanding where necessary. You should be good under pressure, punctual and flexible.
Your First Few Weeks Could Look Like This
* Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
* Installing PCs / upgrading software
* Administration of IP phone systems (via web based interface)
* Supporting customer applications (training provided)
* Setting up email accounts and website hosting (Linux and Windows)
* Support for Mac's remotely and on-site.
Extra Skills That Would Be Great
* A minimum of 2+ years experience in supporting small and medium sized business networks in an outsourced IT company.
Hours: 40 hours per week, Monday – Friday.
Location: Wymondham, Norfolk
All applicants must have a Right to Work in the UK. #J-18808-Ljbffr