Required Experience: Excellent organization and time management skills; ability to work under pressure with autonomy. Excellent verbal and written communication skills for presenting to all levels. Ability to function effectively in a fast-paced, ever changing work environment with multiple priorities. Ability to articulate concepts and ideas to a broader audience, sometimes on a global level. Experience of working with Decision Manager Experience of working within a Payment or Ecommerce environment. Experience of interpreting results from fraud tools used to combat online card fraud (e.g., 3DSecure, device fingerprinting, IP geolocation, velocity, machine learning) Strong troubleshooting skills Ability to multi-task, continually re-prioritize cases and work under various constraints. Customer service skills including call de-escalation techniques and a commitment to quality service. Self-motivated with the ability to work within a team and independently. Ability to quickly identify problems and then take appropriate action to solve, including effective communication skills to wide audiences. Adapts easily to shifting priorities and challenges. Must have punctual, regular, and consistent attendance. Intermediate Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc.). Key Competencies Contributes effectively to achievement of organizational vision through teamwork, employing open communication channels and sharing information to achieve a common objective. Continually improving through personal development and champions new ways of doing things. Ability to identify problems, generate solutions and implement them effectively. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.