IT Customer Services Assistant
Vacancy Type Permanent Employment Type Part time Salary From £24, p.a. pro rata Salary To £26, p.a. pro rata Location Chelmsford Faculty/Prof Service IT Services Closing Date 09/11/ Ref No Documents
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About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARUs research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UKs Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UKs leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.
This is your opportunity to join our IT Customer Service team, delivering a wide range of support to our customers primarily via our main University telephone switchboard, and via e-communication tools.
You will have good communication skills and a customer-orientated outlook. Experience of telephone based support roles is essential. Experience of working with computer systems in a corporate environment would be advantageous.
This position will work to a standard shift pattern of 8.45am 5.00pm, Monday Wednesday, a total of 22.2 hours per week.
Find out more about and .
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
In accordance with the UK Governments immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.