Head of IT
Nottingham (Hybrid)
80-85k plus car and other benefits
The Head of IT will be accountable for managing day-to-day IT operations, leading a small internal team, coordinating third-party providers, and ensuring the successful delivery of a broad portfolio of technology projects.
The successful candidate will balance hands-on delivery oversight with commercial and strategic thinking — ensuring the IT function supports current operations while also enabling future growth, automation, and digital capability.
Operational IT Management
Maintain a stable and responsive 24/7 IT environment across multiple sites and systems
Coordinate day-to-day support activity, including escalation paths for retail, warehouse, and back-office functions
Manage and review third-party MSPs and vendors to ensure service quality and contractual performance
Own internal IT procedures, documentation, asset management, and first-line support structure
Budgeting, Forecasting & Performance Management
Oversee delivery of key IT projects including; Cloud migration of WMS (Proteus), SAP CCO rollout to Pets and Friends, Power BI implementation, eCommerce platform consolidation, Retail and infrastructure upgrades (e.g. phones, networking)
Lead IT input into new site openings, system transitions, and operational automation initiatives
Work with the Finance Director and external advisors to maintain a prioritised roadmap of IT change
Define and communicate the future structure and direction of the IT function
Plan IT resourcing to support growth, including internal and external roles (e.g. SAP, BI, infrastructure)
Identify opportunities for automation and improved integration between systems
Maintain a view of the IT landscape including system interdependencies, integrations, and risks
Ensure cyber risk, data protection, and disaster recovery protocols are in place and maintained
Oversee business continuity planning for IT systems and infrastructure
Experience leading IT in a multi-site environment (retail, distribution, or wholesale preferred)
Experience delivering complex IT projects, ideally involving cloud transitions, eCommerce, EPOS, or ERP systems
Familiar with SAP Business One, retail integrations, and WMS systems
Comfortable working in a hands-on IT team