The Rewards and Benefits on offer:
* Working in a highly regulated industry
* A range of amazing company benefits
* Incredibly friendly team working environment
* An excellent pension scheme.
* Annual bonus scheme
* Virtual GP Service
* Great maternity/paternity leave
* Great holiday entitlement
* Fantastic training and development opportunities
* Opportunity for working from home after probation
* Easily accessible offices.
* Immediate Start Date
* The opportunity to secure a permanent contract from day one!
MTrec’s New Job Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow city centre-based client with their plans for growth and expansion for their state-of-the-art customer service operation.
They are now looking to recruit a permanent Insurance Services Customer Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer service and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* Using your excellent listening and relationship-building skills to provide an outstanding customer service for all
* Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
* Educating customers on the full range of products and services the company offers, and through effective conversation, continuing the growth of new sales and retention business
* Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally.
* Applying your own judgement to appropriately address and resolve customer queries
* Listening to customers' personal circumstances to understand their requirements and provide personalised solutions
* Accurately documenting customer interactions, issues, and resolutions within company systems
About you:
* A passion for delivering an excellent customer experience and finding the best outcome for our customers
* Previous experience in customer service within a call centre is preferred; however, transferable skill sets within an applicable customer service environment are equally valued, e.g., retail, hospitality or leisure.
* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
* Proficiency in technology, including Microsoft Office, is essential.
* You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities