We are currently recruiting for an enthusiastic, energetic and professional person to join our Nights Team. It's a superb time to join a small, yet inspiring team of people. This is a challenging role, but the successful candidate will thrive under pressure and consistently deliver results.
Reporting to the Front of House Manager, it is important that this person brings a professional work ethic, a 'can-do' attitude, an unquestionable drive to succeed, is trustworthy and reliable.
Duties:
* Delivering a great guest experience.
* Welcoming late guests to the hotel - checking them in and allocating the right rooms.
* Listening to guests, managing any requests or issues with genuine warmth and interest.
* Working together with your colleagues to make sure you deliver consistently great service.
* Writing a clear handover for the next shift.
* Performing financial night audit procedures
* Keeping your customers safe by following health and safety procedures.
* Regular fire & safety and security walks during each shift.
* Ensuring internal noise is kept to a minimum.
* Keeping your line manager up to date with any problems and follow up where necessary.
* Cleaning the public areas of the hotel and any other areas specified by the team you hand over with.
* Set up the hotel, including functions rooms and events ready for the next day's trading.
* Anticipate problems and offer solutions before they escalate to something bigger.
* Assist the F&B department with early morning breakfasts and some late night bar cover
The Candidate must have:
* Previous experience in a similar role in a large Hotel
* Experience with hotel reception duties
* Ability and focus to work alone as well as part of a team
* Attention to the smallest detail
* Good written and verbal English language skills
* A strong analytical mind and good mathematical skills
* A positive and passionate attitude
* Good time keeping, reliability and honesty
* A smart and professional appearance and good grooming
* A desire to excel, learn, progress your career
* Shifts will vary and will include weekends
* Own transport essential due to location
The Benefits:
In return for your commitment, we will offer you;
* 28 days holiday each year, including bank holidays
* Opportunity to train and develop your career
* A secure, safe & friendly working environment
* Use of leisure facilities whilst off duty
* Live in Staff accommodation available
In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Job Types: Full-time, Permanent
Pay: From £25,600.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Referral programme
Work Location: In person