We’re looking for a proactive and experienced IT Service Manager to join our team and play a crucial role in delivering high-quality IT services across the organisation. You’ll also support change projects by leading service transition activities, ensuring new services are seamlessly integrated into operations, and provide essential support for incident management, driving prompt resolutions for key services. This is a fantastic opportunity to make a significant impact on the performance and delivery of IT services in a dynamic environment.
In this role, you will own and manage the IT service relationship with internal customers, acting as the primary point of contact for all service-related issues and concerns. Your focus will be on building strong relationships and ensuring a high level of customer satisfaction through effective communication and responsive service delivery.
You’ll manage key relationships with IT suppliers, overseeing their performance to ensure they deliver value for money while supporting the Society’s best interests. Additionally, you’ll play a key role in supporting change projects, managing service transition activities to ensure new or updated services are seamlessly integrated into operations.
Degree or equivalent qualification or equivalent experience in Information Technology, Computer Science or a related field.
Proven experience as an IT Service Manager or in a similar role.
Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
ITIL certification would be desirable.
Familiarity with project management principles and practices would be desirable.
You’ll bring excellent customer service and relationship management skills, with the ability to build strong connections with internal stakeholders and external partners. Your experience in managing vendor relationships and overseeing contract management, including negotiation, ensures you can secure value and maintain high-quality service delivery.
With strong analytical and problem-solving skills, you’ll have a keen eye for identifying opportunities to drive continuous improvement and implement initiatives that enhance efficiency and performance. 30 days annual leave (including bank holidays) (pro-rata)
Pension scheme (with up to 12% employer contributions)
Generous colleague discount rates across our family of businesses
Annual discretionary colleague bonuses to reward you for your hard work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! coop.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.