Floor Manager
Here at Puttshack we provide a fun and inclusive experience for our guests which makes them want to return! We cater for a wide variety of people, from children's parties during the daytime, through to date nights and group parties throughout the evening.
The Role:
We are hiring for a Floor Manager for our venue in Lakeside! The role has full ownership and responsibility to lead and direct all aspects of the food & beverage operation. Reporting into the General Manager you oversee revenue, service, F&B, and Games strategies to ensure the venue is run in an efficient way. Your role with include general management of Floor Waiters and Wait Staff Assistants. You will assist in their training & development, recruitment of new associates, rota planning, compliance and health & safety.
Key Areas of responsibility
* Manage the operation
of the department with passion, integrity and knowledge while promoting the
culture and values of Puttshack.
* Assist in the
achievement of sales and profit targets as set by the GM; guiding and
motivating the department team to maximise sales and control costs.
* Be responsible
for accurate rota planning, based on forecast sales and core wage budget;
taking the necessary daily action to reduce or increase hours, in line with
sales.
* Identify and
delegate responsibilities to associates to ensure that excellent service is
consistently delivered.
* Be fully
conversant with every food and drink menu item.
* Organise the
department to ensure established opening and closing procedures are adhered to,
in line with Company policy and completed in the time allocated.
* Maintain good
communication between departments on a daily basis.
* Be proficient in
each and every area of the department’s operation and to help when and wherever
necessary.
* Build and
maintain excellent relations with guests; welcome guests in a professional and
friendly manner and ensure that their wishes are met so far as is reasonably
possible.
* Ensure that the
billing procedure is thorough, correct and complete after each transaction.
* Review
operational and associate performance to identify any problems, concerns or
opportunities for improvement.
* Ensure the
department’s operation meets or exceeds required standards of food and beverage
quality, consistency and timeliness and of safety and cleanliness.
* Effectively
receive guest feedback and use this to improve service and maintain the highest
possible standards.
* Assist the GM
with the recruitment and training of team members and to manage and motivate
the team to realise their maximum potential.
* Follow stock
control procedures and guidelines; ensure correct purchasing procedures are
followed; undertake stock takes as directed by the GM; assist the GM to ensure
the consistent quality, rotation and levels of stock.
* Observe
Company’s rules and procedures and carry out any reasonable request made by
their Manager.
* Be aware of your
responsibilities and adhere to legislation in respect of licensing, data
protection, Health and Safety at Work and COSHH.
* Attend and
assist the GM with training sessions and team meetings as required.
Our Managers
* Have a genuine
desire to provide the best guest experience, exceeding guest expectations and
constantly reviewing and evolving the performance of themselves and the team
* Maintain the
highest personal standards of conduct and performance; they are adaptable,
dependable and have a strong work ethic.
* Have impeccable
presentation.
Have good working relationships with everyone they come into contact with
at work, behaving in a friendly, courteous and professional way
What’s in it for you?
* Free golf & 50% discount on food and drink for up to 5 people
* Wagestream membership - access 50% of your wages as you work
* Free meal on shift
* Employee of the month rewards
* Internal Training and career development
* Access to Medicash – Our health Cash back benefits platform. Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
* Refer a friend – Up to £500 referral fee* (T&Cs apply)
About us:
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision - To be the universal answer to the question ‘Where should we get together’
Our Mission - To create lasting memories for people of all generations through a shared, world class entertainment experience.
Our Purpose - To bring everyone into play.
Our Values:
Bring your ‘A’ game - We strive for excellence in everything we do
Lead the Way - Our associates (staff) embrace and are inspired by change
Own the Fun - We revel in our guests’ enjoyment
Care Deeply - We take great care of our guests, our associates and the communities we call home