Social Housing Assessment and Lettings Officer
Job Ref: Brent000A FF3C / 1
Pay Rate: £21.41 per hour PAYE
Hours per week: 36 Monday – Friday, normal working hours
This opening assignment is for 4 months
Location: Wembley HA9 0FJ
Basic DBS is required
Must have full driving license and access to a car
Office based role
Summary of what the candidate must have to apply:
* Experience assessing Housing Waiting List applications
* Good working knowledge of housing legislation, including Housing Act 1985, Housing Act 1996 Part VI, Localism Act 2011 and Homelessness Reduction Act 2017
* Experience advising customers, including vulnerable households
* Experience working with internal teams and external agencies
* Strong written and verbal communication skills
* Ability to manage a busy caseload and meet deadlines
* IT literate, including databases and case management systems
The role:
You will investigate and assess households applying for social housing, decide priority and banding, and manage applications in line with legislation and council policy. You will also support the choice-based lettings service, help allocate properties, respond to customer enquiries, and contribute to reducing void periods and making best use of housing stock.
Key accountabilities:
* Assess housing applications under relevant legislation and council policy
* Verify applications, carry out enquiries and home visits where needed
* Determine priority, banding and eligibility, and issue decision letters
* Support the administration of the choice-based lettings system
* Advertise available properties and manage bidding activity
* Make nominations and allocations within agreed timescales
* Provide advice on offers and the consequences of refusals
* Liaise with internal departments, housing providers and partner agencies
* Handle enquiries, complaints and correspondence from residents and representatives
* Identify potential fraud or misrepresentation and elevate appropriately
* Maintain accurate records across relevant IT systems including LOCATA
* Manage a varied caseload and provide updates and performance information as required
Requirements/key criteria:
* Good standard of literacy and numeracy
* Knowledge of social housing supply and demand issues in an inner London authority
* Knowledge of lettings, allocations and choice-based lettings systems
* Understanding of housing need and homelessness issues in the borough
* Experience of customer‑facing work with vulnerable groups
* Experience of joint working with internal and external partners
* Ability to communicate clearly in writing and in person
* Ability to prioritise a diverse workload in a pressurised environment
* Able to interpret policy and apply legislation correctly
* Able to work independently and as part of a team
* Strong problem‑solving and negotiation skills
* Comfortable using word processing, spreadsheets, databases and email systems
* Commitment to equality, diversity and high standards of customer service
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
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