ECS Resource Group are currently working in partnership with a global managed service provider who's end client is in the Mobile Telecoms sector. We are assisting them with the search for a ITSM Programme Manager on a contract basis. Key Responsibilities: Lead the full lifecycle of the UK-wide ITSM transformation programme, from MVP through phased delivery Oversee implementation of ServiceNow, aligning to standard platform capabilities and best practices Drive business-wide process change and adoption of digital workflows across IT, Care, VBTS, and Digital teams Manage programme governance, funding, and benefit realisation through executive and financial board approvals Skills: Demonstrated success delivering enterprise-scale ITSM transformations in complex corporate environments In-depth experience implementing ServiceNow, including replacing legacy tools (e.g., Remedy) Strong knowledge of ITIL processes and how they apply in enterprise operations and platform delivery Proven ability to lead business change initiatives and stakeholder engagement across business units Telecommunications background (Essential) Further job details available upon application.