Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a Billing Analyst to join our Billing team in Nelson. While experience with Affinity or telecoms billing is beneficial, we’re more interested in finding someone with the right mindset, strong attention to detail, and a genuine interest in billing and data‑focused work.
Our Affinity Billing team plays a critical role in delivering accurate, timely and contract‑aligned billing for telecoms and IT services on behalf of our clients. Acting as an extension of our customers’ own billing teams, we take ownership of complex billing cycles, produce clear and detailed invoices, and ensure best‑in‑class metering and billing standards are always upheld.
This is a great opportunity for someone who enjoys getting into the detail, thrives in a fast‑paced environment, and takes genuine pride in getting billing right first time.
What you’ll be doing
* Delivering accurate and timely monthly billing cycles in line with customer contracts.
* Managing and resolving billing queries, ensuring a high standard of customer service.
* Maintaining accurate data across billing systems and supporting documentation.
* Producing and reviewing billing reports to identify issues, trends, and improvements.
* Working closely with clients and internal stakeholders to meet billing expectations.
* Contributing to process improvements and supporting team projects as needed.
Your Experience
* Experience working in a fast‑paced environment, managing multiple priorities effectively.
* Strong attention to detail with the ability to analyse and interpret billing or data‑driven information.
* A collaborative, proactive approach with a solution‑focused mindset.
* Confident communicator, able to work with customers and internal stakeholders.
* A genuine commitment to delivering high‑quality customer service.
* Good organisational and time‑management skills.
* Comfortable using Microsoft Office (particularly Excel) and learning new systems.
* Knowledge of telecommunications billing and experience with Affinity or similar billing systems is beneficial but not essential.
What's in it for you?
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.